Owning a high-quality product for a long time deserves serious respect, which is why Loch offers the industry first “repair don’t re-buy” three year warranty.
Loch warrants its sunglasses against breakage due to defects in materials and workmanship for three years from the date of purchase. If it is our bad, we will fix or replace at no charge to you.
Furthermore, as huge sunglasses fans, we know that life happens. If you wear your shades hard, scratch them or do anything that allows us to repair them back to new, consider it done at no charge to you. If you are a serious badass and a replacement part is required, you will only be charged for the replacement. No early landfill visit for these sunnies, meaning you won’t need a new pair of shades for a long time.
Scratched lenses are considered normal wear and are not covered under warranty but can be replaced for a reasonable fee depending on the type of lens chosen. This way you don’t have to re-buy the frames.
If service is required and you are a Loch customer, please contact Loch at email@example.com to initiate the process.
Mary’s Puppy VS Her New Pair of Lochs
Mary, one of our first Kickstarter backers, left her new pair of Lochs in the garden, making them easy pickings for her new Black Lab puppy, “Kingston”. Devastated, Mary shot us an email explaining how the adorable pup had sunk his chompers into the ancient wood frames. Unlike plastic, wood is repairable, so we connected with her to initiate the “repair don’t re-buy” Loch warranty process and got her Lochs back in no time.