Owning a high-quality product for a long time deserves serious respect, which is why Loch offers the industry's first lifetime maintenance guarantee.
As huge eyewear fans, we know you want to take your shades with you wherever you go, and always want them looking top notch. If at anytime you feel they need a little love, send them back for a cleaning and buffing courtesy of the Loch team. If you are a serious badass and a repair is required you will only be charged a reasonable fee. No early landfill visit for these sunnies, meaning you won’t need a new pair of shades for a long time. This is part of Loch's efforts to make high quality repairable products; buying less and repairing more is a good philosophy for people and for the earth.
Furthermore, Loch warrants its sunglasses against breakage due to defects in materials and workmanship for one year from the date of purchase. If it is our bad, we will fix or replace at no charge to you.
Scratched lenses are considered normal wear and are not covered under warranty but can be replaced for a reasonable cost. This way you don’t have to re-buy the frames.
Shipping charges are not covered under the Loch warranty and a minimum prepaid shipping cost, depending on your location, will be required for any warranty claim outside of a manufacturers' defect. Allow 2-4 weeks to process, repair and return a pair of sunglasses or spectacles.
If service is required and you are a Loch customer, please contact us to initiate the process.WARRANTY CONTACT